2025-11-29
POS, refund

The following explains how to refund an order  in the POS page by searching for its order number in the list.

  1. On the POS Refund page, enter the Order ID in the search bar and press Enter to refund the order.(Figure 1)

Figure 1

  1. Some actions cannot be refunded. When you enter the order number, the system will mark these as Non-refundable. (Figure 2)

Figure 2

  1. For refundable items, you will see the amount paid and a Refund button available to process the refund. (Figure 3)

Figure 3

  1. Once the refund is processed, a confirmation popup will appear and click OK to continue. After that, click Refresh, and the order status will update to Canceled. (Figure 4)

Figure 4

  1. For transactions made with mixed payment methods, refunds can be issued either back to the credit card or returned as cash. (Figure 5)

Figure 5

  1. This option allows partial refunds. To refund both payment methods, repeat the refund process for the other payment type.

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