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POS refund

2025-11-29
POS, refund

The following explains how to refund an order  in the POS page by searching for its order number in the list.

  1. On the POS Refund page, enter the Order ID in the search bar and press Enter to refund the order.(Figure 1)

Figure 1

  1. Some actions cannot be refunded. When you enter the order number, the system will mark these as Non-refundable. (Figure 2)

Figure 2

  1. For refundable items, you will see the amount paid and a Refund button available to process the refund. (Figure 3)

Figure 3

  1. Once the refund is processed, a confirmation popup will appear click OK to continue. After that, click Refresh, and the order status will update to Canceled. (Figure 4)

Figure 4

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