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Refund order

2023-05-29
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Here's an explanation about refunding an order and how it shows in different employee shifts logs.

  • Refunds are not available for orders placed more than 40 days ago

  1. Go to the shop menu, scroll down to the transaction history table and click the “Paid” (Figure 1).

Figure 1

  1. Click the “Cancel order” button (Figure 2).

Figure 2

  1. Items bought in “Employee 1” shift cannot be refunded in “Employee 2” shift and vice versa.
    Items Logs by “Employee 1”  will not appear in “E    mployee 2”  shift summary.
  2. Employee 1 logs (Figure 3)

Figure 3

  1. Employee 2 logs  (Figure4)

Figure 4

  1. All logs for both employees will be available in admin logs (Figure 5).

Figure 5

  1. Employee can’t refund an order unless permissionis set to (Figure 6)

Figure 6

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