2026-05-04
refund, time, offer

The following explains how to cancel or refund an offer from the Shop, Member page, or Offer & Time page

  • Please note that refunding an offer is dependent on two factors in the ICafeCloud setting; the “start billing after” and the “Allow refund offer used within". After the two factor values set in the settings are reached (time), the offer cannot be refunded.

The shop

  1. Go to POS → Shop, open the Transactions section, and find the order that includes the offer you want to refund. (Figure 1).

Figure 1

  1. Click on the order to view its details, then select Refund Order.(Figure 2).

Figure 2

Members Page

  1. Go to the Members page, search for the account, then locate the blue square with a number, which shows how many offers have been purchased on that account. (Figure 3).

Figure 3

  1. Clicking on the blue square will prompt a list of active offers. Clicking on the trash bin thumbnail will refund the correspondent offer (Figure 4).

Figure 4

The product page

  1. On the Time & Offer page, you can access all created offers. Click on the ‘Check Offer’ icon. (Figure 5).

Figure 5

  1. It will show every member that purchased it. Just as on the members page, clicking on the trash bin thumbnail will refund the offer for the correspondent member (Figure 6).

Figure 6

  1. In a scenario involving two employees (Staff1 and Staff2), where Staff1 completes a sale and Staff2 later issues a refund during their shift, the refunded amount will be deducted from Staff2’s report. The system log will also indicate that Staff2 executed the refund

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